"My room was not cleaned, the shower had mildew every where, in the cracks of tiles, on the floor of the shower, and my friend slipped and bumped her head. The hotel charged me for 2 extra days of valet and told me that they couldn't do anything to help.
Adam Kollo
Chicago, IL
6/15/2006
"Customer service terrible, had to change rooms. Didn't dare to try the food. No light working, stuff around the room from previous persons such as cigarettes, socks. Condition of room very bad. Since we arrived to this hotel we had a bad impression of Chicago. We will never come back here again!"
K. Miella
Spain
1/11/05
"The paint is chipping off the walls, the light fixture in the bathroom is broken and exposed. There are cracks up the wall and I wondered if the sheets were clean, or if they'd been changed. It’s definitely not what you'd expect from a hotel downtown."
Molly
Grand Rapids, MI
1/09/05
"Dirty. Like a cheap motel. 1978 Zenith, no-knobs TV. I would have been better off going to a Motel 6. It’s terrible. It’s on Michigan Avenue and its terrible."
Azaris Burrell
Maywood, IL
8/12/04
"The room they gave me was disgusting. It was intolerable. It was filthy and it smelled like mold and smoke. I had to switch to another room, but the worst of it was that I saw a rat. I saw a rat running around in the hotel! I called everyone in my country and told them not to come here. "
M. Sandrine
France
8/11/04
"The walls were dirty. The carpets were all dirty and everything looked really old. We didn’t have a good stay. When we walked into our room none of the lights worked. The electricity was out in the whole room. We wouldn’t have stayed here if we had known about the strike."
Jamie
Michigan
7/14/04
"Dumpy. Carpets are really dirty. Trash in room when we checked in – a can of peanuts and used soap in the bathroom. Cheaphotels.com told us the strike was over."
Lori Majestic
Northville, MI
6/26/04
"[Staff] talked nasty. Had to go to kitchen to demand food. Got the wrong orders. Eggs were toxic, horrible. Two hours old. Dishes from last night still in the restaurant. Restaurant was horrible. They never said anything about a strike."
David Bonchez, Stephanie Shipley, Johnnie Ferguson
Milwaukee, WI
6/11/04
There was even blood stains on the sheets which I did not see until I woke up in the morning. I couldn't get out fast enough. Then I had to climb up 8 flights of stairs after waiting 20 minutes for an elevator. Water was shut off to our room. People were passed out in the hallways. Glass was breaking from all areas of the hotel. Mayor Daley should stay here like Mayor Jane Byrne did with Cabrini Green [public housing projects]. I believe he would not like it, and would not like people coming to sightsee in Chicago to sleep in a place of such quality. Chicago is wonderful city with lots of beautiful places to see. UNFORTUNATELY NOT THE CONGRESS HOTEL."
Karen Brownlow
Chicago, IL
1/01/04
"The worst place in the states for customer service. Certainly the worst hotel experience I've had in the states. The website description of the hotel doesn't match the reality."
Chris Walster
Stafford, UK
11/18/03
"I love Chicago, love the location by the lake and park, museums, but the quality of the hotel and meeting rooms--seedy. A seedy hotel. Cockroach two inches long crawling on the wall in middle of day."
Tom Besser
Idaho
11/09/03
"Customer service no good. Waited two hours for a room. Very slow service, [food] did not taste good. Bell service terrible, I carried all my own bags. It’s my first time in Chicago. The city of Chicago [is] beautiful. The Congress Hotel was so bad, I will never come back."
Mario Costa
Praiagrande, Brazil
11/01/03 |
